John Brown University

Academic and Business Continuity: Keep Teaching, Learning, and Working at JBU

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Academic and Business Continuity: Where to Start 1

• Using the Help Desk Portal

Information

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General Information 2

• Password Reset: Can't Log In to EagleNet
• Hardware & Software Requirements

Help Desk Hours 2

• Help Desk Standard Semester Hours
• Easter Break Hours

Help Desk Positions 3

• After Hours Help Desk Positions
• Help Desk Assistant Work-Study Position
• Classroom Technology Assistant Work-study

ITS Outlet 2

• ITS Outlet: Computers
• ITS Outlet: Equipment

Status Dashboards 6

• Is it down?
• JBU Bandwidth Charts
• Zoom Status
• Blackboard Status for Regular Services
• Blackboard Status for Mobile Services

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