To complete a password reset, you must have a reset email on file. Please follow the instructions below. If you do not successfully receive a password reset code, contact the Help Desk to add a password reset email to your account.
1. Go to eaglenet.jbu.edu and click on Forgot Your Password (or go directly to https://www.jbu.edu/technology_services/reset-forgotten-password/)
2. On the password reset screen, enter your username (do not include @jbu.edu) and click Submit Request.
3. A password reset email will be sent to your email address on file (not your JBU email address). Input the code, create a new password and confirm it, then click Submit New Password.
Tips: If you do not see an email with a code, check your Junk/Spam folders and any Promotional folders you might have.